Before you return an Adore Jewels product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in Jaipur, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).
Please inform us within 2 days of receipt of order. You must WhatsApp or email firstname.lastname@example.org to notify us. We are not liable for any returns that we were not notified about first.
Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Adore Jewels QC team to decide whether product is approved for return. Once we have received your e-mail and our Quality Control team has authorized the return we will arrange for a courier to collect the goods and return them to us. Adore Jewels will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.
In case of international returns, if the product reached you damaged or incorrect, we are liable to pay for return cost, it must reach back to us using same or similar mode of transport and time. And if it is disliked by the client then the return costs.
Genuine quality issues.
Packages lost in transit.
In case Adore Jewels discovers that a wrong item has been shipped to you.